Terms and Conditions

SUP Lessons

Clients will obtain a refund or credit if:

• the client notifies Perth SUP School at least 48 hours prior to the time of the activity that they wish to cancel a session. In circumstances where the activity is a special one-off event or SUP experience, an administration fee of 20% may be charged.
• Perth SUP School cancels the tour/classes due to unsuitable or dangerous conditions.
• Note: No refund will be offered if it rains but the conditions are still deemed safe by the instructor.  

COVID-19

If a participant becomes ill with symptoms of COVID-19, comes into contact with COVID-19 or is required to self isolate following government guidelines, the participant will be offered a full refund or credit for their tour, lesson or SUP experience.

Cancellations & weather

Participants will hear from us if we need to cancel a session due to the weather. Participants must assume the paddle/lesson/tour is going ahead if they do not hear from Perth SUP School otherwise. If weather conditions cause us to cancel the paddle/lesson/tour we will seek to reschedule or credit/refund those paddlers who cannot make the rescheduled date.

If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.

Block/SUP Fitness/package bookings

If the client has paid for a block of lessons, the refund will be converted to a Gift Voucher to be redeemed for another session

If the client is unable to attend one of the four classes, they may join in one of the other times for that series of SUP Fitness sessions.

Drugs and alcohol policy

No refund is offered if the client refuses to comply with the Perth SUP School’s policy and the Instructor determines the client cannot participate in the activity (e.g. client is under the influence of drugs or alcohol).

Medical conditions

If the client advises the Instructor of a medical condition such that the Instructor decides that it would be unsafe for the client to participate in the activity, a full refund will be offered.

If the Instructor becomes aware of a client’s medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.

Waivers

You will be required to sign a waiver form for all Perth SUP School’s lessons, tours and overnight trips. Non-completion of this waiver will result in non-participation.

Gift Vouchers

Gift vouchers must be used by the expiry date unless other arrangements have been made. No refund is offered once the gift voucher has been purchased, however, gift vouchers are transferable to other people.

Overnight & Multi-day Trips - Term & Conditions

When making a booking with Perth SUP School you confirm your acceptance of the following terms and conditions set by Perth SUP School

 

your booking

When booking a weekend retreat or trip through Perth SUP School you agree to our Terms and Conditions and those set by our Third Party Partner (if applicable).

The person making the booking must be at least 18 years of age and authorised to do so by all persons named in the booking.

You are responsible for making all payments due to us under your booking. All party members named within the booking are jointly and severally liable for all payments due under the booking.

We do not accept any liability if we are not notified of any inaccuracies within 7 days of issue of the Booking Confirmation Invoice to you. Once you have received your Booking Invoice please check this carefully. If any of the information contained within the Booking Invoice is incorrect or incomplete, please notify us immediately in writing as it may not be possible to make later changes to it.

We reserve the right to refuse to accept bookings at our absolute discretion without stating the reason for doing so.

You agree not to hold Perth SUP School responsible or for any inconveniences, financial losses, injury from the Weekend Retreats or Holiday. We strongly recommend you take out comprehensive travel insurance at the time of booking a weekend retreat or trip.

Occasionally Perth SUP School works with Third Party Partners to offer exclusive experiences, available only to Perth SUP School clients.

special requests

Special requests must be made at the time of booking. We cannot guarantee that the request will be met and any failure to do so will not be a breach of contract on our part, or the Third Party Partner. Confirmation that a request has been made will be included on your Booking Invoice or upon the acknowledgement of booking. We are unable to accept bookings which are conditional upon a special request being met and these will be treated by us as a standard booking.

payments

In order to book your chosen trip, you must pay the required deposit at the time of booking. We will inform you of your payment terms at the time of booking.

Your booking is not confirmed until we receive payment of your deposit and you have received confirmation from us. Our trips have limited availability so early booking is advised to avoid disappointment. We advise you not to book any travel arrangements until your trip has been confirmed by us.

You must pay the full balance by the due date set at the time of booking. If full payment is not received by the balance due date, you will risk being removed from the trip and losing your spot.

cancellations by you

We hope you do not need to cancel your trip, however, if cancellation takes place the following will apply.

Cancellation of a booking by you must be made in writing. It is up to you to cancel your booking. We will not regard a booking as cancelled unless and until written notice is received by Perth SUP School

On cancellation the following charges will apply:

• More than 30 days before the trip, there is no charge. You will receive a refund minus your $200 non-refundable deposit.

• 29-10 days before the scheduled trip there is a 30% administration fee on top of your non-refundable deposit.

• 10 days or less before the scheduled trip the full fee will be charged (100% of the participant cost).

Please be aware that if a participant cancels their trip once it commences or they do not show they also forfeit their full trip cost.

Late arrival of a participant or participants for the camp/trip may also forfeit the full trip cost. Perth SUP School may reduce, transfer or waive the loss of fee for any reason at their sole discretion.

cancellations by Perth SUP School

Some trips will be subject to group size minimum in order to run, and therefore occasionally have to be cancelled if this is the case we will inform you at the time of booking.

You agree not to hold us responsible or for any inconveniences or financial losses from any trip cancelled by Perth SUP School when you were informed of group size minimum at the time of booking. We ask that you do not book any travel arrangements until we have confirmed that your trip has reached the group size minimum to run.

Participants will hear from us if we need to cancel a trip/camp due to the weather. Participants must assume the trip/camp is going ahead if they do not hear from Perth SUP School otherwise.

If participants cancel their trip/camp on the basis of weather (and we have not cancelled it ourselves) no refund will be given. If weather conditions cause us to cancel the trip we will seek to reschedule or and credit those paddlers who cannot make the rescheduled date.

In the event of adverse weather conditions, Perth SUP School reserves the right to change, alter or cancel this trip in the interests of paddler safety. Perth SUP School will notify all participants as soon as possible based on weather forecasts.

If Perth SUP School cancels the trip for any reason (such as weather, park closures, illness of the instructor etc.) participants will be given a credit transfer for a future date. Refunds or credit transfers may be given by the discretion of Perth SUP School If the camp/trip is cancelled after it has commenced, a partial refund may apply.

covid 19

If Perth SUP School needs to cancel a trip due to COVID19 government enforced lockdowns or border closures, where possible we will work with our partners to postpone the trip to a later date, and offer a full refund minus service fees to those who can’t attend the new date.

If you fall ill with COVID19 before the trip or are a close contact and therefore have to self-isolate and cannot attend the trip, we will work hard to fill your spot in order for you to secure a full refund.

If this is not possible, we will aim to refund you as much as possible minus your non-refundable deposit and a 30% administration fee, however please be aware that there will be some unrecoverable costs that have already been paid to our third party providers in advance, and therefore we cannot always guarantee a full refund. This will be discussed with you on a case by case basis.

health requirements

You must provide us with full details of any existing medical condition or disability that may affect your trip (including, in particular, any accommodation requirements) at the time of your booking.

If in our reasonable opinion your chosen holiday arrangements are not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking.

If you do not give us full details of your medical problem or disability we can also cancel the booking when we find out full details if in our reasonable opinion, the holiday arrangements are not suitable or you are not travelling with someone who can provide all assistance reasonably required.

insurance

Taking part in activities, adventure sports, action sports carries a high risk of damage, personal injury or death. We do not accept or assume any responsibility or liability for accidents, injuries or even death occurred while taking part in any trip.

You must take out suitable insurance for all your needs before you travel. We cannot be held responsible for any costs you may incur as a result of failing to do so.

If you take part in activities whilst on holiday that have been organised and arranged independently of us, participation is at your own risk and it is your responsibility to ensure that you have obtained the relevant insurance.

your responsibilities and behaviour whilst on the trip

As part of your booking with us, you are accepting liability for any loss or damage caused by you or any member of your party during the course of your trip. Payment for any loss or damage must be made to us or our Third-Party Partner at the time that it occurs or as soon as is reasonably practicable thereafter.

If the cost of the loss or damage is not known at the time, we will reasonably estimate it and if this reasonable estimate exceeds the amount paid, you must pay the difference once known, and if it is less, the difference will be refunded to you. You will also be responsible for, and agree to indemnify us, in respect of any claim subsequently made against us and all costs incurred by us (including our own and any other party’s full legal costs) arising from your actions.

You are also responsible for the behaviour of yourself and other members of your party. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your trip arrangements if yours or their behaviour is or is likely to be, in our reasonable opinion or in the reasonable opinion of our Third-Party Partners, disruptive, upsetting or dangerous to yourself or anyone else, or if you or any member of your party have caused or are likely to cause damage to property or equipment. In these circumstances, we will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your travel arrangements due to such unacceptable behaviour. In this situation we will have no further responsibility for you or any other member of your party (including any return travel arrangements).

We cannot be held responsible for the actions or behaviour of other guests on the trip.

our website and advertising

The information contained in our website and advertising material is our responsibility and to the best of our knowledge and belief it is correct at the time of publication. Occasionally errors may occur and information may change and you must therefore check all the details of your travel arrangements at the time of booking.

travelling to your trip

We are not responsible for how you arrive at the starting point or trip location. We will provide information regarding how to get there, however it is your responsibility to research and make your own travel arrangements.

With your permission we will connect you with other guests joining your trip, to see if you can arrange your travel together. You take full responsibility for your own travel plans.

If you choose to share cars with other guests whilst on a trip, Perth SUP School is in no way responsible for any risk, injury or death occurred through car sharing.

To discuss a particular scenario, experience or to request a refund, please email nicki@perthsupschool.com.