the fine print
Terms and Conditions
Clients will obtain a refund or credit if:
- the client notifies Perth SUP School at least 48 hours prior to the time of the activity that they wish to cancel a session. In circumstances where the activity is a special one-off event or SUP experience, an administration fee of 20% may be charged.
- Perth SUP School cancels the tour/classes due to unsuitable or dangerous conditions.
- Note: No refund will be offered if it rains but the conditions are still deemed safe by the instructor.
If a participant becomes ill with symptoms of COVID-19, comes into contact with COVID-19 or is required to self isolate following government guidelines, the participant will be offered a full refund or credit for their tour, lesson or SUP experience.
Cancellations & weather
Participants will hear from us if we need to cancel a session due to the weather. Participants must assume the paddle/lesson/tour is going ahead if they do not hear from Perth SUP School otherwise. If weather conditions cause us to cancel the paddle/lesson/tour we will seek to reschedule or credit/refund those paddlers who cannot make the rescheduled date.
If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.
Block/SUP Fitness/package bookings
If the client has paid for a block of lessons, the refund will be converted to a Gift Voucher to be redeemed for another session
If the client is unable to attend one of the four classes, they may join in one of the other times for that series of SUP Fitness sessions.
Drugs and alcohol policy
No refund is offered if the client refuses to comply with the Perth SUP School’s policy and the Instructor determines the client cannot participate in the activity (e.g. client is under the influence of drugs or alcohol).
If the client advises the Instructor of a medical condition such that the Instructor decides that it would be unsafe for the client to participate in the activity, a full refund will be offered.
If the Instructor becomes aware of a client’s medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.
You will be required to sign a waiver form for all Perth SUP School’s lessons, tours and overnight trips. Non-completion of this waiver will result in non-participation.
Gift vouchers must be used by the expiry date unless other arrangements have been made. No refund is offered once the gift voucher has been purchased, however, gift vouchers are transferable to other people.
To discuss a particular scenario, experience or to request a refund, please email firstname.lastname@example.org.