the fine print

Terms and Conditions

SUP Lessons

Clients will obtain a refund or credit if:

  • the client notifies Perth SUP School at least 48 hours prior to the time of the activity that they wish to cancel a session. In circumstances where the activity is a special one-off event or SUP experience, an administration fee of 20% may be charged.
  • Perth SUP School cancels the tour/classes due to unsuitable or dangerous conditions.
  • Note: No refund will be offered if it rains but the conditions are still deemed safe by the instructor.  

COVID-19

If a participant becomes ill with symptoms of COVID-19, comes into contact with COVID-19 or is required to self isolate following government guidelines, the participant will be offered a full refund or credit for their tour, lesson or SUP experience.

Cancellations & weather

Participants will hear from us if we need to cancel a session due to the weather. Participants must assume the paddle/lesson/tour is going ahead if they do not hear from Perth SUP School otherwise. If weather conditions cause us to cancel the paddle/lesson/tour we will seek to reschedule or credit/refund those paddlers who cannot make the rescheduled date.

If water and weather conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.

Block/SUP Fitness/package bookings

If the client has paid for a block of lessons, the refund will be converted to a Gift Voucher to be redeemed for another session

If the client is unable to attend one of the four classes, they may join in one of the other times for that series of SUP Fitness sessions.

Drugs and alcohol policy

No refund is offered if the client refuses to comply with the Perth SUP School’s policy and the Instructor determines the client cannot participate in the activity (e.g. client is under the influence of drugs or alcohol).

Medical conditions

If the client advises the Instructor of a medical condition such that the Instructor decides that it would be unsafe for the client to participate in the activity, a full refund will be offered.

If the Instructor becomes aware of a client’s medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.

Waivers

You will be required to sign a waiver form for all Perth SUP School’s lessons, tours and overnight trips. Non-completion of this waiver will result in non-participation.

Gift Vouchers

Gift vouchers must be used by the expiry date unless other arrangements have been made. No refund is offered once the gift voucher has been purchased, however, gift vouchers are transferable to other people.

To discuss a particular scenario, experience or to request a refund, please email nicki@perthsupschool.com.

 

What our customers say

Perth Stand Up Paddle School
5.0
Based on 15 reviews
powered by Google
Amy Carmichael
Amy Carmichael
11:30 29 Nov 21
We had a fantastic time with Nicki learning how to paddleboard for the first time. She was very professional and... attentive and we learnt even more than we bargained for 😄! Will definitely come back for another one of her classes.read more
Gillian A
Gillian A
00:52 22 Nov 21
Can't recommend Perth StandUp Paddle School highly enough. Nicki is an amazing instructor and her enthusiasm for... paddle-boarding is contagious! The sessions are always fun and friendly. If you've ever considered lessons, or own a board and want to improve your technique, do yourself a favour and give her a call 🙂read more
Dan Smith
Dan Smith
12:03 06 Oct 21
Nicki at Perth SUP School is an absolute fantastic teacher. She took someone who had absolutely no balance, and I was... up and paddling in the first lesson. What a legend. 10/10 would recommend highly.read more
Le-anne Hoek
Le-anne Hoek
23:55 24 Sep 21
Nikki was absolutely awesome, friendly and made it lots of fun. Haven't had so much fun in ages definitely recommend.... Nikki your a legend!read more
Shannon Miraglia
Shannon Miraglia
01:25 27 May 21
I wish I’d done this sooner .. just so so good .. if you are even thinking about it a little, just jump in & book ..... I’m now onto my second round of fitness classes .. so convenient as the SUPs are bought there for you & everyone is super friendly & welcoming .. highly recommendedread more
Jennifer Quartermaine
Jennifer Quartermaine
09:14 27 Apr 21
I highly recommend Nicky and her SUP school! I had my first professional lesson last week, and her training progressed... seamlessly from basic to more advanced skills. Nicky had me managing my board like never before. Give it a go, you wont regret it!read more
Matthew Davies
Matthew Davies
06:03 23 Apr 21
Fantastic beginners lesson! Can't recommend highly enough. Nicki was a brilliant instructor giving clear guidance & the... session was great fun tooread more
mrtatered
mrtatered
07:27 31 Mar 21
My wife and I had a 90 minute private lesson with Nicki which was fantastic. We were both complete beginners but Nicki... had us up and having fun in the water within 10 minutes. She gradually introduced new challenges and skills throughout the 90 minutes which has given us loads to work on when we next hit the water.Nicki was very clear in her instruction and tailored the session to suit both of us. Fantastic friendly service and I feel well worth the extra money to do a private lesson to get the most out of the time.Thanks againChris and Lauraread more
Cas M
Cas M
01:57 22 Mar 21
The most fun I've had on the water! Nicki is a brilliant instructor and creates a very positive and supportive... environment to learn in. I think I have found my new weekend hobby 🙂read more
Next Reviews